Patient Rights Charter
Statutory rights, responsibilities, and transparent tariffs under the KPME Act.
Establishment & Statutory Licensing Disclosures
Establishment Name
Vruksho Health Care LLP
Category: Outpatient Clinical Facility (OPD)
Statutory Licensing Authority
KPME Reg: Licensed Medical Establishment
Jurisdiction: Bengaluru Urban, Karnataka
Obstetrics
Dr. Sangeetha Sivaraman
MBBS, DGO, DNB
KMC Reg. No. 102145
Orthopedic Surgeon
Dr. Rashmit Patel
MBBS, MS - Orthopaedics, FIAS
KMC Reg. No. 114820
Consultant Physician
Dr. Sudharshan N
MBBS (2001), PGDHS (Diabetology) - Annamalai University (2007), Certification in Occupational Health & Safety (2011)
KMC Registered Physician
Registered under the Karnataka Private Medical Establishments (KPME) Act, 2007 and governed by the National Medical Commission (NMC) Ethics and Medical Registration Board (EMRB) Guidelines.
1. Patient Rights Charter
Mandated by Karnataka Private Medical Establishments (KPME) Act & MoHFW/NHRC Charter
1Right to Humane, Respectful & Non-Discriminatory Care
You have the right to receive considerate, respectful, and dignified medical care from our clinical and administrative staff, free from discrimination based on gender, caste, religion, sexual orientation, disability, language, or socio-economic background.
2Right to Emergency Medical Evaluation & Care
Right to immediate clinical evaluation, basic life-saving resuscitation, and emergency stabilization within the facility's clinical capabilities without prior financial deposit or police formalities. If transfer is required, safe triage to an affiliated higher center is facilitated.
3Right to Complete & Comprehensible Clinical Information
You have the right to receive full, unhurried information regarding your diagnosed condition, proposed investigations, treatment protocols, risks, potential side effects, and expected recovery trajectory explained in clear, non-technical language (English, Kannada, Hindi, or Telugu).
4Right to Informed Consent & Bodily Autonomy
No minor surgical procedure, injection, or invasive diagnostic investigation will be performed without your prior, explicit, written informed consent. You retain the absolute right to refuse any procedure or medication after being briefed on the clinical implications.
5Right to Physical Privacy, Chaperones & Dignity
Complete physical, visual, and acoustic privacy is maintained during clinical consultations and examinations. During gynaecological, obstetrical, or intimate physical examinations, a female nurse or chaperone is mandatorily present.
6Right to Medical Records Access within 72 Hours
In compliance with Regulation 1.3.2 of the Indian Medical Council Regulations, 2002 and the KPME Act, you have the right to receive copies of your case summaries, prescription records, and diagnostic reports within 72 hours of submitting a request.
7Right to Second Medical Opinion
You have the right to seek a second clinical opinion from any registered medical practitioner of your choice. Vruksho will provide complete, unredacted diagnostic summaries to assist you without prejudice to your ongoing care.
8Right to Verifiable Physician Identity & Transparent Online Booking
Under the NMC EMRB Guidelines and Telemedicine Practice Guidelines, every patient has the right to know the full legal name, council registration number (KMC), and NMC-recognized medical qualifications of the attending doctor before scheduling an appointment. Digital prescriptions must include generic drug names and official credentials.
2. Patient & Attendant Responsibilities
Ethical & Legal Standards mandated by KPME and Clinical Practice Code
Truthful & Complete Medical History
Provide accurate information regarding current complaints, past illnesses, surgeries, hospitalizations, ongoing medications, and known drug allergies.
Adherence to Treatment Plans
Follow prescribed medications and treatment advice. Notify the attending physician promptly if you experience unexpected side effects or decide to alter the treatment regimen.
Zero Tolerance for Violence & Harassment (Statutory Protection)
Under the Karnataka Medical Service Persons and Medical Service Institutions (Prevention of Violence and Damage to Property) Act, any act of physical violence, obstruction, verbal abuse, or property vandalism against medical practitioners or clinic staff is a cognizable and non-bailable criminal offense punishable by imprisonment and heavy fines.
Appointment Discipline & Clinic Decorum
Maintain consultation timings, keep mobile devices on silent mode in clinical areas, and respect the privacy and dignity of other patients waiting in the clinic.
3. Transparent Schedule of Charges (KPME Section 10)
Public Tariff under Section 10 of Karnataka Private Medical Establishments Act
| Service / Consultation | Doctor / Department | Standard Tariff |
|---|---|---|
| New Patient RegistrationOne-time lifetime registration (UHID & file setup) | All Specialties | ₹100 |
| Outpatient ConsultationObstetrics, Gynaecology & Cosmetic Gynaecology | Dr. Sangeetha Sivaraman | ₹800 |
| Outpatient ConsultationOrthopedic Surgeon, Joint Replacement Surgeon | Dr. Rashmit Patel | ₹600 |
| Outpatient ConsultationConsultant Physician & Diabetologist | Dr. Sudharshan N | ₹500 |
| Follow-Up Consultation (Within 3 Days)Diagnostic report review & acute illness follow-up | All Consulting Doctors | FREE (₹0) |
| Follow-Up Consultation (Day 4 Onwards)Re-evaluation or new episode of care | Consulting Specialist | Full Doctor Fee |
| Teleconsultation / Video TriageRemote review under Telemedicine Guidelines 2020 | All Doctors (Flat Rate) | ₹500 |
| Minor In-Clinic ProceduresSterile dressing, suture removal, injections | Clinical Support Staff | Itemized Upfront |
Statutory Billing Safeguard & Policy Notes:
1. One-Time Lifetime Registration: The ₹100 registration fee is charged solely on the patient's very first visit to the clinic to generate their unique patient ID (UHID) and clinical record. All subsequent visits across any doctor or specialty incur ₹0 registration fee.
2. 3-Day Free Follow-Up: In-person review of investigations (blood tests, X-rays, ultrasound) ordered during the consultation is completely free up to 3 days from the consultation date. From Day 4 onwards, standard consultation fees apply.
3. Teleconsultation Scope: Flat ₹500 across all doctors for digital video/audio consultation and statutory digital prescription under the Telemedicine Practice Guidelines, 2020. If an in-person physical clinical examination is required, in-person consultation fees apply.
4. Itemized Receipts: Under Section 10 of the KPME Act, no fee higher than the published schedule is levied, and an itemized printed receipt is rendered for every payment.
Digital Governance & Statutory Policies
In strict compliance with statutory digital regulations, our full data protection policies, cookie governance, telemedicine guidelines, and consultation terms are maintained as independent dedicated pages:
Personal health data processing notice, purpose limitation, zero ad tracking commitment, and Data Principal statutory rights.
Outpatient booking terms, appointment cancellation/refund guidelines, NMC Para 7 medical disclaimer, and Bengaluru legal jurisdiction.
Clinic Inquiries & Statutory Contact: info@vruksho.health
Bengaluru Urban, Karnataka
Vruksho Health Care LLP · Bengaluru · Statutory Compliance Portal