Privacy Policy
Digital personal data protection notice, purpose specification, and patient rights under DPDP Act 2023.
1Data Fiduciary Identity & Overview
This Privacy Policy governs the processing of personal data by Vruksho Health Care LLP ("we", "our", or "the Clinic"), operating the website vruksho.health and clinic facilities at Site 137, Vayalil Arcade, Kothanur Main Rd, Bengaluru 560077.
Statutory Compliance: Formulated in strict compliance with the Digital Personal Data Protection Act, 2023 (Act No. 22 of 2023), the Telemedicine Practice Guidelines, 2020, and the Indian Medical Council Regulations, 2002.
2Categories of Personal Data Collected
We adhere strictly to data minimization principles. We only collect information that is strictly necessary to schedule appointments and provide medical care:
Contact Identifiers
Patient Full Name, Mobile Phone Number, and Optional Email Address.
Appointment Details
Preferred consulting doctor, date, preferred time slot, and booking status.
Clinical Triage Information (Voluntary)
Chief health concern, reason for visit, or symptoms shared by the patient during booking solely to route the consultation to the appropriate specialist.
3Purpose Specification (Section 5, DPDP Act 2023)
Your personal data is collected and processed exclusively for specified, legitimate healthcare purposes:
- Scheduling and confirming elective outpatient consultations at Vruksho Health Care.
- Delivering automated booking confirmations and schedule reminders via WhatsApp or SMS.
- Facilitating doctor-patient clinical interactions and generating statutory digital prescriptions.
- Maintaining medical records and clinical registries in mandatory compliance with NMC regulations.
4Strict Protection: Zero Ad Tracking & Zero Data Selling
We firmly reject the commercial surveillance model prevalent in digital healthcare aggregators.
- ✓No Tracking Pixels: We do NOT install Meta Pixel, TikTok tracking, or invasive third-party ad tags on patient consultation pages.
- ✓Zero Data Brokerage: We never sell, lease, or barter patient phone numbers or clinical histories to insurance companies, pharmaceutical sales reps, or third-party telemarketers.
- ✓Strict Doctor-Patient Privilege: Every health communication is protected under medical ethical confidentiality codes.
5Your Statutory Rights under DPDP Act 2023
Under Sections 11, 12, 13, and 14 of the Digital Personal Data Protection Act, 2023, you hold enforceable rights:
Right to Access Information (Section 11)
You have the right to request a summary of the personal data we process and the identities of any authorized processors.
Right to Correction & Erasure (Section 12)
You have the right to rectify inaccurate personal details or request deletion of personal data that is no longer required for statutory healthcare record-keeping.
Right of Grievance Redressal (Section 13)
You have the right to register complaints regarding data handling directly with our designated officer before escalating to the Data Protection Board of India.
Right to Nominate (Section 14)
You have the right to designate an individual who shall exercise your rights in the event of death or incapacity.
6Statutory Grievance Redressal Officer
If you have questions, wish to exercise your data subject rights, or wish to file a grievance under the DPDP Act, 2023, contact our designated officer:
Designation: Data Protection & Grievance Redressal Officer
Establishment: Vruksho Health Care LLP
Official Email: info@vruksho.health
Clinic Address: Site 137, Vayalil Arcade, Kothanur Main Rd, Bengaluru 560077
Statutory Resolution SLA: All grievances are acknowledged within 48 hours and resolved within 7 business days.
Need clinical rights or clinic tariff schedules?
Review our KPME Patient Charter and standard consultation charges.