Terms of Service
Conditions of digital care, outpatient appointment rules, and clinical disclaimers.
1. Mandatory NMC Medical Disclaimer (Para 7)
The health educational articles, condition guides, and medical descriptions published on vruksho.health are provided exclusively for general awareness and public health literacy.
22. Emergency Medical Care Exclusion
Vruksho Health Care's website booking and WhatsApp triage channels are designed solely for scheduled, elective outpatient consultations.
33. Telemedicine Practice Standards (2020 Guidelines)
Digital and remote interactions conducted via video or audio strictly follow the Telemedicine Practice Guidelines, 2020:
- Doctor's Professional Discretion: The attending medical specialist retains full clinical autonomy to determine whether a teleconsultation is appropriate. If a physical examination, palpation, or urgent diagnostic test is required, the doctor may mandate an in-person clinic visit.
- Prescription Standards: Digital prescriptions conform to Annexure 4 of the guidelines, specifying doctor KMC registration details, generic drug names in CAPITAL letters, dosage, and duration. Prohibited medications (narcotics and Schedule X drugs) will never be prescribed remotely.
- Patient Identification: Patients must confirm their identity, age, and physical location prior to commencing a digital consultation.
44. Appointment Booking, Rescheduling & Fee Policy
To respect the time of all patients and our consulting specialists:
KPME Published Schedule of Charges
Specialist consultation tariffs are transparently published (Dr. Sangeetha Sivaraman ₹800, Dr. Rashmit Patel ₹600, Dr. Sudharshan N ₹500, Teleconsultation ₹500 flat). A one-time lifetime registration fee of ₹100 applies on the initial visit. Follow-up reviews for ordered investigations or acute care are free within 3 days; standard fees apply from Day 4 onwards.
Cancellation & Rescheduling
If you cannot attend your scheduled consultation, please notify the clinic via WhatsApp or phone at least 2 hours prior to the slot. Rescheduling is provided without penalty.
Advance Refunds
In the rare event that a consulting physician is unexpectedly called for emergency surgery or hospitalization, patients will be offered an immediate priority rescheduling or a 100% full refund of any prepaid consultation fee within 3–5 business days.
55. Zero Tolerance for Abuse (Statutory Protection)
Under the Karnataka Medical Service Persons and Medical Service Institutions (Prevention of Violence and Damage to Property) Act, our doctors, nurses, and clinic administrators are protected by law.
Any act of physical violence, obstruction of clinical duties, verbal intimidation, sexual harassment, or property damage will result in immediate termination of consultation, permanent ban from clinic services, and formal registration of a cognizable police FIR.
66. Governing Law & Legal Jurisdiction
These terms are governed by and construed in accordance with the laws of India, including the Indian Medical Council Act, the NMC Act 2019, the KPME Act 2007, and the Indian Contract Act 1872.
Exclusive Jurisdiction: The competent courts of Bengaluru, Karnataka shall have exclusive jurisdiction over any disputes arising from or relating to clinical services or digital interactions with Vruksho Health Care LLP.
Official Inquiries: info@vruksho.health · Tel: +91 90089 12399
Explore our healthcare policies:
Statutory Patient Charter and DPDP Act data rights.